Specifically, he wanted it in the Kindle app on his PC and in the Kindle app on his iPad. However, since the ebook was larger than 50Mb, this also meant he couldn’t get it into the Kindle app using the Send to Kindle apps that Amazon produces. Now, since the ebook was larger than 10mb, he couldn’t use the handy “Send to Kindle” link that we provide to our customers for books which are less than 10mb. The problem was that a customer had bought an ebook bigger than 50MB. This would also have the side benefit of helping me to understand the customer’s experience, update my understanding of how the Kindle app works, and assuage my guilt at not understanding Kindle stuff like a pro for a personal reason, which is that I hate using it. Normally we don’t do customer support for other people’s products (though of course we do try to understand them if they are important), but in this case the customer was having a problem with the Kindle app, and since the Kindle app is pretty popular with a segment of the ebook-reading population, I decided to dive in and see if I could fix anything. Recently, I had an experience where “everybody-should-do-a-bit-of-everything” meant “Len-you-need-to-see-if-you-can-fix-an-insane-problem-someone-is-having-with-someone-else’s-product”. Put crudely, if you don’t understand how everything fits together, you might do something that makes it all fall apart. One popular objection to this approach is that it causes a lack of focus, but the fact is that a too-narrow range of knowledge and interests in any endeavour results in what you might call “false focus”. A Crazy Little Hack For Getting Large Book Files Into The Kindle App On iOSĪt Leanpub we have strong opinions about the deep connection that exists between a product, marketing, and customer support for me personally, they are just different ways of looking at the same thing.Īs a result, we have an “everybody-should-do-a-bit-of-everything” philosophy (the fact that we’re bootstrapping Leanpub makes this even more important and desirable).
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